Frequently Asked Questions

Click a question to expand. Can't find what you're looking for? Call (888) 520-6273 or email support@myrealmobile.com.

I have an unlocked GSM (SIM card) phone. Can I activate this with REAL Mobile?

Yes! We are presently offer the Smart Saver Global SIM with ALL USA calling and able to roam in over 250 countries. See more details here. We provide the SIM card for FREE with the selection of a plan. Simply insert the SIM in your unlocked device and you get instant service. Download the virtual dialer APP to make and receive calls and text worldwide. Keep your phone number or get a new one. Have questions? Contact us here https://myrealmobile.com/contactus. Or, call us at 888-520-6273 and we will guide your through.

Voice Mail retrieval and set-up

FAX retrieval and set-up

SENDING

RECEIVING

Can I check my airtime, text and data used from my phone?

My iPhone / Android phone seems to consume a lot of DATA (Internet) usage. Is there something I can do?

How do I set the APN (Access Point Name) with my Smart Saver Global SIM?

What if I don't have a credit card?

Can I change my area code, but keep the rest of my number?

Can I port-in (Transfer) my old phone number?

I need a number with a different area code, can I change my number?

I don't like my number/ I want a better mobile number. Can I request a 'special vanity' number?

I am having trouble activating my phone, what do I do?

What if I don't have internet access?

Where can I use my REAL Mobile Service?

When should I Top Up my account?

What happens if I don't Top Up my account before my expiration date?

Can I make International calls with my Plan?

I am not able to use my data, how do I check my data settings on my phone?

Can I Call Forward with my REAL Mobile line?

Can I send a text message to my phone by email?

What is a PUK?

My picture messaging is not working.

How can I reset the mobile APP (Mobyx)?

How can I set the mobile APP to answer priority (Mobyx)?

I have a small office. Can I use the Business PBX service for this?

Can I get the Business service with NO phone and just the greeting and call transfer feature?

How can I get Home Phone service and what will it cost?

How can Push to Talk (PTT) help my small business operation?

I get an error downloading MAC DeskTop APP.

Still stuck?

Talk to a human about it.

9am–9pm EST · Live operator, no phone tree. Live operator, no phone tree, no hold music. Spanish line at the same number. After hours, email and we reply by next morning.

(888) 520-6273 support@myrealmobile.com